Using the detailed findings of consumer-driven experiences with the top 25 US retailers, this session uncovers the blindspots in your retail strategy: what customers really think about their digital interactions, how retailers stack up against each other, and the secret strategies of top performers. Specifically, we will examine the key drivers of customer engagement and how to leverage these insights to enhance your digital strategy and outperform your competitors.
Bobby Meixner is the Senior Director of Industry Solutions at UserTesting. Bobby has been helping businesses optimize and scale their digital experiences for nearly 20 years through his leadership roles at Oracle, eBay, and Magento. He resides in Los Angeles and when he’s not talking about digital customer experience, he can be found on the pickleball courts.