Name
Building a customer-obsessed culture at Centene: a recipe for connecting insights to bottom-line business results
Description
Join a panel discussion with leaders at Centene to learn how their team is developing a customer-obsessed culture. Experts on the panel will discuss the team’s journey to develop and implement a model that measures what matters to customers. The speakers will discuss how they combined customer insights and data, and unified customer and user experience teams to deliver a holistic understanding of customer experience. Discover Centene’s strategic approach to embedding these insights into everyday business practices, driving business value and organizational change.
Location Name
Manchester G | 5th Floor
Speakers
Amy Troop, Centene
Jen Jones, Centene
Melissa Spike-Meier, Centene
Jen Jones, Centene
Melissa Spike-Meier, Centene
Speaker LinkedIn profile
Date & Time
Tuesday, October 29, 2024, 11:00 AM - 11:35 AM
Track
Track 3: Driving growth and innovation